You've Got Questions. We've Got Answers.
1. WHAT IS A ADMINISTRATION FEE? WHY DO I PAY THIS?
The administration fee is intended to cover the costs associated with returning your apartment to “like new” condition, keeping normal wear and tear in mind, although you will be responsible for general cleaning of your apartment prior to vacating.
2. HOW DOES ROOMMATE MATCHING WORK?
3. WHAT HAPPENS IF I DON’T LIKE MY ROOMMATE?
If you have signed an individual term lease we can indeed help match you with a roommate. However, Atlas can’t guarantee that all preferences can be met. If a conflict does arise please contact the leasing office and we will assist with exploring potential resolutions. However, Atlas is not responsible or liable for any claims, damages, or actions of any nature whatsoever relating to, arising out of or connected with disputes between potential or selected roommates.
4. WHAT IS AN INDIVIDUAL TERM LEASE?
5. HOW DO I QUALIFY FOR A LEASE AT ATLAS?
6. CAN I BRING MY OWN FURNITURE?
At Atlas, we provide fully furnished units with all of our apartments including bedroom and common area furniture, but you may bring whatever furniture you wish with you. Please contact our leasing office for a full list of what furniture will be provided in your new home
7. DO YOU HAVE MAINTENANCE SERVICE?
Non-emergency requests for maintenance can be submitted via our website at any given time and will be handled by the management staff as soon as possible. Our average turnaround time for maintenance requests is within 24-hours during the work week. 24-hour emergency maintenance is provided by calling the office number. After hours you will be prompted to leave a message, following the automated instructions on the office number. Your message will be responded to by our on-call service technician. It is our express goal to respond to any general service need within 24 hours.
8. WILL I BE CHARGED FOR MAINTENANCE REPAIRS?
You will not be charged for standard maintenance repairs. Charges would only be issued for repairs due to negligence.
9. CAN I INSTALL A SATELLITE DISH?
If you would like to add cable service you are more than welcome, however, Atlas does not allow satellite dishes to be attached to our building structure.
10. DO YOU ALLOW PETS?
Atlas is happy to accept your furry friends! We accepts a maximum of two pets per apartment and request that all roommates are fine with you having a pet. Restrictions do apply, please contact our leasing office for or view our pet policy for more details.